Payment Options

Frequently Asked Questions

• Are the treatments covered by insurance?

  NeuroMend Infusion Center wants you to know that we will advise every patient on the issues related to payment, financing and insurance reimbursement possibilities for your treatments.

  Insurance has been limited by the fact that Ketamine Infusion therapy for treating depression and pain is currently considered off-label.

  As a result this has hindered the opportunity for large trials needed for FDA approval, limiting the coverage from insurance companies. However, you should know that insurance coverage can vary greatly and some insurance companies are now considering this treatment as a covered expense.

  It is a good idea to contact your insurance company prior to treatment in order to discuss the necessary arrangements for being reimbursed for your expenses.

• Can I file a claim through my insurance company?

  At this time, many insurance companies may not cover the treatment. However, recently several patients have had success with partial reimbursement with self-filing of claims.

  As healthcare professionals, it is our life mission to help people and it is our goal to work with every patient to provide them with the best possible outcomes.

  The staff at NeuroMend will make every effort in providing you the proper paperwork and documentation to file with your insurance company to be reimbursed or partially reimbursed for your therapy. Though we cannot determine nor guarantee whether your individual insurance provider will reimburse you, we will work with you personally to guide you throughout the process.   

  We do not currently submit claims or accept payments from any health insurance provider.  Upon request, we will provide an itemized receipt, which may be submitted. 

• When are payments for treatments due?

  Payment is required either before, or at the time of all services. 

  NeuroMend Infusion Center accepts payment for your treatments via cash, money order, credit card, or a Health Savings Account.

CareCredit Health Credit Card

• What is CareCredit?

  Whether it's a routine checkup or emergency surgery, you shouldn't have to worry about how to get the best medical care. That’s why we're pleased to accept the CareCredit healthcare credit card.

  CareCredit lets you say "yes" to recommend treatment and pay for it in convenient monthly payments that fit your budget.

• When can I use CareCredit?

  CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.*

  With CareCredit, you can use your card for all of your follow-up care as well as annual checkups.

  *Subject to credit approval. Minimum monthly payments required. Ask us for details

• How do I apply for CareCredit?

  Learn more by visiting www.carecredit.com or contacting our office.

  Ready to apply? Apply Online for your CareCredit card today.