Payment Options

Frequently Asked Questions

• Are the treatments covered by insurance?

  NeuroMend Infusion Center wants you to know that we will advise every patient on the issues related to payment, financing and insurance reimbursement possibilities for your treatments.

  Insurance has been limited by the fact that Ketamine Infusion therapy for treating depression and pain is currently considered off-label.

  As a result this has hindered the opportunity for large trials needed for FDA approval, limiting the coverage from insurance companies. However, you should know that insurance coverage can vary greatly and some insurance companies are now considering this treatment as a covered expense.

  It is a good idea to contact your insurance company prior to treatment in order to discuss the necessary arrangements for being reimbursed for your expenses.

• Can I file a claim through my insurance company?

  At this time, many insurance companies may not cover the treatment. However, recently several patients have had success with partial reimbursement with self-filing of claims.

  As healthcare professionals, it is our life mission to help people and it is our goal to work with every patient to provide them with the best possible outcomes.

  The staff at NeuroMend will make every effort in providing you the proper paperwork and documentation to file with your insurance company to be reimbursed or partially reimbursed for your therapy. Though we cannot determine nor guarantee whether your individual insurance provider will reimburse you, we will work with you personally to guide you throughout the process.   

  We do not currently submit claims or accept payments from any health insurance provider.  Upon request, we will provide an itemized receipt, which may be submitted. 

• When are payments for treatments due?

  Payment is required either before, or at the time of all services. 

  NeuroMend Infusion Center accepts payment for your treatments via cash, money order, credit card, or a Health Savings Account.

CareCredit Health Credit Card

• What is CareCredit?

  Whether it's a routine checkup or emergency surgery, you shouldn't have to worry about how to get the best medical care. That’s why we're pleased to accept the CareCredit healthcare credit card.

  CareCredit lets you say "yes" to recommend treatment and pay for it in convenient monthly payments that fit your budget.

• When can I use CareCredit?

  CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.*

  With CareCredit, you can use your card for all of your follow-up care as well as annual checkups.

  *Subject to credit approval. Minimum monthly payments required. Ask us for details

• How do I apply for CareCredit?

  Learn more by visiting www.carecredit.com or contacting our office.

  Ready to apply? Apply Online for your CareCredit card today. 

  

Spravato Savings Program

• What is the Janssen CarePath Spravato Savings Program?

  The Janssen CarePath SPRAVATO® Savings Program is for eligible commercially insured patients.

  You can pay $10 per treatment for SPRAVATO® medication costs.

  Depending on your health insurance plan, savings may apply toward co-pay, co-insurance, or deductible.

  Program does not cover costs to give you your treatment.

• How does it work?

  Patients can receive up to $8,150 maximum program benefit per calendar year. Treatment may include up to three devices administered on the same day.

  Depending on how your insurance covers SPRAVATO®, there is a program benefit limit of list price of the medication and a quantity limit of three devices per day or 23 devices in a 24-day period.

  There is a quantity limit of 24 devices in a 24-day period for one use per lifetime.

  Terms expire at the end of each calendar year and may change. See program requirements.

• How do I apply for the Savings Program?

  You must be enrolled in the Savings Program before receiving your Janssen medication in order to qualify for out-of-pocket cost savings.

  Once enrolled, you can share your Savings Program card with your doctor or pharmacist to receive savings on your SPRAVATO® medication costs.

  Enroll in the Savings Program by

  • creating an account online,
  • by phone (877-227-3728),
  • by fax or email (complete the patient enrollment form).

  
  Spravato $500 Rebate

  Sign up and Janssen will rebate up to $500 annually toward observation and monitoring copays.

  
  

• How do I use my Savings Program benefits?

  How your card can be used depends on the insurance you use to pay for your medication:

  If you use your medical/primary insurance to pay for your medication through your doctor, treatment provider, or pharmacy:

  • You may use the card to submit a rebate for reimbursement, OR
  • You may assign your Savings Program benefits directly to your treatment provider. Please discuss this option with your treating provider

  If you use your pharmacy/prescription insurance to pay for your medication from a pharmacy:

  • You may use your card (provide your Member ID #, Rx BIN #, and Group #) to receive instant savings off the cost of your medication
  • The pharmacy will collect your co-pay

  
  View Savings Program Overview